Fiteni group and related entities are committed to responsible privacy practices. We understand the importance of ensuring that personal information held by the group is treated confidentially and is committed to ensuring that all personal information is only collected, disclosed, used, and stored in accordance with the National Privacy Principles set out under the Federal Privacy Act 1988.
WHAT IS PERSONAL INFORMATION?
In this policy, “Personal Information” has the meaning as set out in the privacy act. Essentially, personal information is information or an opinion about an individual who is reasonably identifiable.
WHAT PERSONAL INFORMATION MAY WE COLLECT?
The information we collect about you depends on products, services or information that you ask us to provide. We may collect your name, mailing or street address, telephone number, age or date of birth, occupation and any other information you provide us directly or indirectly through our website.
We aim to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case to ensure we can provide you with better service.
HOW DO WE COLLECT INFORMATION
The Fiteni group will collect personal information in a number of ways. For example:
- Through your access to our website;
- By telephone, letter, email;
- During conversations between yourself and our representatives; and
- Your representatives (lawyers, accountants, advisors).
USE AND DISCLOSURE OF PERSONAL INFORMATION
Any personal information that we collect will only be used and disclosed for the purpose for which it has been provided to us.
Personal information may need to be disclosed to external service providers engaged by Fiteni group for those providers to fulfil their service obligations to us. For example: IT service providers who assist in managing Fiteni servers and networks may need to access client data to maintain our networks.
Where personal information is disclosed to an external party, Fiteni group will take steps to ensure that the external party treats such information confidentially and in accordance with the Federal Privacy Act 1988.
SHARING WITH THIRD PARTIES
We may disclose your personal information to parties outside of Fiteni group. For example:
- Companies that we work with to deliver our product; and
- Solicitors or legal representatives regarding land and/or building contracts.
PERSONAL INFORMATION SECURITY
Fiteni is committed to keeping the data you provide us secure, and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse, or alteration.
We will do this by:
- Maintaining safe and secure document storage protocols;
- Mandatory compliance and privacy training for employees; and
- Making personal information only available to authorised people;
We may store data physically or electronically. If we have information that is no longer needed, we will take reasonable steps to destroy this information.
DIRECT MARKETING
Consists of marketing that relies on direct promotion of our goods and services. This may be completed via a range of methods including mail, telephone, or email. If you do not want to hear from us regarding marketing material, please let us know.
CHANGES TO OUR PRIVACY POLICY
From time to time, it may be necessary for us to revise our privacy policy. We reserve the right to change our privacy policy at any time without prior notice. We will keep an updated version of the policy on our website.
HOW DO YOU MAKE A COMPLAINT
If you have a query or a complaint about how we handled your personal information, please contact us.
We are committed to resolving your complaint and doing the right thing. Most issues are resolved quickly, and we will work with you to promptly address any concerns.
CONTACTING US
If you have any questions about our privacy policy, any concerns or feedback regarding the treatment of your privacy, please contact us.
By Phone: 07 3245 4055
By Mail: PO Box 181, Capalaba QLD 4157
By email: info@fitenihomes.com.au